Terms of Service

Last updated: November 10, 2026

These terms govern your use of Pawlio, a record-keeping tool for pet care professionals. Pawlio is operated by Tulio Chacón, an individual based in Colombia (“Pawlio”, “we”, “us”). You can reach us at [email protected]. By creating an account or using Pawlio you agree to these terms.

1. What Pawlio is — and is not

Pawlio helps you keep client, pet and vaccination records and share summaries with owners. It is a record-keeping tool only. It does not provide veterinary, medical or legal advice, and it does not replace a veterinarian’s records. You are responsible for checking vaccination information against the official records before relying on it.

2. Your account

  • Give accurate information and keep your login details safe. You are responsible for activity under your account, including the logins you create for caregivers.
  • Individual and Team accounts are separate accounts, even if they use the same email. You can copy the pets of your Individual account into your Team account from inside the Team account.
  • Team administrators decide who their caregivers are and which pets each caregiver can see.

3. Your data

You own the records you enter. You give Pawlio permission to store and process them only to run the service for you. You are responsible for having the right to store your clients’ information (such as owner names, phone numbers, email addresses and addresses) and for using it lawfully. See our Privacy Policy for how data is handled.

4. Acceptable use

Do not misuse Pawlio: no unlawful content, no attempts to break, overload or bypass the service or its plan limits, and no accessing data that is not yours.

5. Plans, payments and renewals

  • Free plans are free. Paid plans (Pro, Team Pro and Team Master) are a single payment that covers one year. Prices are shown in US dollars on the Pricing page; the exact amount is shown before you pay.
  • Paid plans do not renew automatically. You are never charged again unless you choose to pay again. You can renew at any time: a renewal adds one year to the current end date. We email you before your plan ends.
  • Pet Pack: adds 30 pets to an active Pro plan until that plan’s current end date. Its price is prorated to the time left. One Pet Pack per Pro plan.
  • Team Pro to Team Master: the unused part of Team Pro is credited against the price, and the Team Master year starts on the day you upgrade.
  • Founding member offer: the first 50 Pro customers pay $39 for their first year (offer ends January 31, 2027, or when the 50 spots are taken). It applies only to a first Pro purchase; renewals are at the regular price.
  • Payments are processed by PayPal. Pawlio never sees or stores your card number. If a payment does not match the price we offered, or the plan cannot be applied, it is refunded in full automatically.
  • When a paid plan ends and is not renewed, nothing is deleted. If your records fit the free plan, your account moves to it. If not, your records become read-only (you can still view, print, download and delete them) until you renew or remove enough pets and caregivers to fit the free plan. The same applies to the caregivers of a Team account.
  • Plan limits (pets and caregivers) are enforced by Pawlio.

6. Refunds — 30-day money-back guarantee

If Pawlio is not right for you, write to us at [email protected] or through the Support page within 30 days of your payment and we will refund it in full; the plan it paid for then ends. After 30 days, payments are not refundable, except where the law requires otherwise.

7. Vaccine reminder emails to owners

If you turn on vaccine reminders for a pet, Pawlio emails the owner before a vaccine is due, on your behalf and with your business name, and with a link to stop the reminders. By turning them on you confirm that the owner agreed to receive them. You are responsible for the dates and contact details you enter. If an owner stops the reminders, they stay off for that email address.

8. Availability and changes

We work to keep Pawlio available and your data safe, but we cannot promise uninterrupted service. We may improve or change features, and we may update these terms; the date above shows the latest version. If a change is significant we will tell you in the app or by email.

9. Ending your account

You can stop using Pawlio at any time and ask us to delete your account and data through Support. We may suspend accounts that break these terms.

10. Liability

Pawlio is provided “as is”. To the extent the law allows, Pawlio is not liable for indirect or consequential losses, or for decisions made based on the records you enter, and our total liability for any claim is limited to the amount you paid for Pawlio in the 12 months before the claim.

11. Governing law

These terms are governed by the laws of Colombia. This does not take away any consumer protection rights that the law of the place where you live gives you and that cannot be waived.

12. Contact

Questions about these terms? Write to [email protected] or use the Support page.