Free to start. Pro is $59 a year — never by the month.

Yes. Free includes every feature for up to 3 pets (Team Free: 2 caregivers with 2 pets each), for as long as you like. No credit card is needed to sign up.

Paid plans are a single payment for one year, handled securely by PayPal (you can pay with your PayPal account or a card). They do not renew automatically, so you are never charged without choosing to pay. There are no monthly fees.

A Pet Pack adds 30 more pets (60 in total) to an Individual Pro plan. It lasts until your Pro renewal date, so you only pay for the time left: $25 for a full year, less if your Pro plan ends sooner. You can have one Pet Pack per Pro plan, and add it from Plans & renewal in the app.

Yes. If Pawlio is not right for you, write to us within 30 days of your payment and we will refund it in full.

The first 50 Pro customers pay $39 for their first year instead of $59 (until January 31, 2027, or until the 50 spots are gone). It is applied automatically at checkout. Renewals are at the regular price.

Yes, any time from Plans & renewal. The new year starts when your current one ends, so you never lose a day. Pawlio also emails you 30 and 7 days before your plan ends.

Nothing is deleted. If your records fit the free plan, your account simply moves to it. If not, your records become read-only: you can still see, print and download everything, and you can edit again as soon as you renew (or remove pets to fit the free plan).

Nothing is deleted. You simply can’t add more pets (or caregivers) until you upgrade, and Pawlio shows you the next plan that fits right when you need it. Upgrading from Team Pro to Team Master gives you credit for the Team Pro time you have left.

Yes. Start free and upgrade any time from Upgrade plan inside the app. Your pets and records stay exactly as they are.

No. They are two separate accounts, even with the same email. Choose Individual if you work alone and Team if you have caregivers who need their own logins. Moving to Team? Sign in to Team with the same email and use Copy to Team to bring your pets over in one click.

Yes. Every plan includes every feature and support. You only pay for more pets and more caregivers.